What You Can Expect From Us

Supporting organizations is really at the heart of everything we do.  Our support services are designed to meet our customers’ individual needs and can be delivered onsite or remotely.

Because of our own behavioral health background, we look at everything through the lens of the customer, and our services have been developed in direct response to agency needs. Just as our customers are focused on the long-term health and self-sufficiency of their clients, our goal is to help build healthy and self-sufficient organizations.

If you are a behavioral health or substance use disorder treatment organization, we can help you become more effective, efficient, and client-centered. Our response is customized based on your pain points.

We are focused on our customers. Our process starts with a simple needs assessment. This is our opportunity to learn more about each other and discuss your challenges in depth.

Based on our discussion, we’ll make informed and objective recommendations on the processes and software solutions that will best address your needs, always with an eye on your resources and budget.

We support you through planning and implementation. Our experts will equip your people with the training and support they need to be successful. Our relationship doesn’t end there. We will be there for you long after the project ends – whenever you need us.

The BIS Difference

Individualized Support

  • Every customer works with a dedicated and expert team member
  • Every customer receives a specialized approach
  • We work around your schedule and needs, either onsite or remotely

Deep Industry Knowledge

  • Our staff have years of experience with clinical and financial systems
  • Our discovery and proposal processes are simple and responsive
  • Our emphasis on people and processes allows you to focus on your clients

The Right Software

  • Helping you to find the right software is important to us
  • We will work to identify solutions that help your team
  • We will help to streamline processes and maximize the use of your software

Long-term Partnerships

  • We value our customer relationships
  • We are there for you when you need us

Our background and technical expertise can be leveraged in a number of ways for your organization:

Process Reviews

We help you take a fresh look at your existing processes and technology and propose ways you can be more efficient and effective while reducing expenses.

Software Evaluation

Whether you want to make your existing software more effective or are looking for a new software solution, we can help you make informed choices and find the best solutions.

Project Management

Our expert project managers can oversee critical conversion and implementation initiatives.

Post-implementation Support

Our experts are there to meet your training and support requirements whenever you need us.

Report Development

We develop customized and actionable reporting solutions to ensure you have the information you need to operate better and more efficiently.

Who We've Worked With

Our customers are on the front lines of behavioral health and substance use disorder treatment.  We understand the unique challenges behavioral health organizations face and are dedicated to giving them the resources and support they need to thrive. For us, it’s about meeting our consumers where they are. That’s why we focus our efforts on responsively addressing each organization’s specific pain points, fostering self-sufficiency, and providing support for the long term.

We pride ourselves in our ability to work with many software platforms including: Netsmart Technologies' MIS package, myEvolv, myAvatar, TIER, OrderConnect, The Echo Group's Clinician's Desktop, and Revenue Manager.

Here are just a few of our customers:


Cynthia L. Whitaker, Greater Nashua Mental Health
Chief of Services
I had the pleasure of collaborating with BIS on a project providing education to BH providers on the importance of clinical, fiscal and administrative leadership within a BH organization. BIS was integral to convening an appropriate mix of thought leaders and organizing the project. The facilitation approach used respected the experience and collective wisdom of those working on the project and promoted a collaborative environment.
Rose Galloway, Gateway Foundation
IS Director
Gateway Foundation is a non-profit organization with a 50-year legacy in the treatment of alcohol and drug addiction. Gateway went live on a new eHR system in October of 2018 at some of our sites and is now in the middle of implementing the new eHR system at the rest of our sites. We engaged Behavioral Information Systems to supplement staff resources for our PM team during these implementations. BIS has allowed our PM Analysts to concentrate on the implementations while BIS supported Production Support and Enhancement requests. BIS has been a tremendous partner during this time and we would not be as successful with our implementations without their support.

Want to find out how our customized solutions can help you?